Users may cancel their event booking and request a refund according to the following guidelines: Requests for cancellation and refund must be submitted in writing via email or through our website's contact form. The refund amount and eligibility will depend on the timing of the cancellation and the event organizer's policies. Please refer to the specific event listing or contact the organizer for information on cancellation deadlines and refund eligibility.

In the event that an event is canceled or rescheduled by the organizer, users will be notified via email or through our website. Users will have the option to receive a full refund for their ticket purchase or transfer their booking to the rescheduled date, if applicable. We will make reasonable efforts to process refunds promptly, but please allow up to 10 business days for the refund to be credited back to the original payment method.

Refunds may be subject to a processing fee or service charge imposed by the event organizer or our platform. Users who cancel their booking after the specified deadline or fail to attend the event will not be eligible for a refund, unless otherwise stated by the event organizer.

Refunds will be issued to the original payment method used for the booking. If the original payment method is no longer valid or available, users may be required to provide alternative payment details to receive the refund.

In exceptional circumstances, such as force majeure events or circumstances beyond our control, refunds may be subject to additional terms and conditions as determined by the event organizer. We reserve the right to refuse or limit refunds in cases of suspected fraud, abuse, or violation of our terms of service.

If you have any questions or concerns about our cancellation and refund policy, please contact us at support@starstruck.com.